You can book directly through our website by selecting your preferred dates and home. Once your reservation is confirmed, you’ll receive a confirmation email with the details for your stay.

Our refund policy is based on the timing of your cancellation:

• 100% refund until 24 hours after the booking is accepted.
• 50% refund until 30 days before check-in.
• 0% refund within 7 days before check-in.

If you need to cancel your reservation, please contact us as soon as possible so we can help review your booking details.

Minimum stay requirements vary by property, season, holidays, and availability. Some homes may require longer stays during peak travel dates, weekends, or special events.

Pet policies vary by property. Some homes may be pet-friendly, while others may not allow pets. Please review the specific property listing before booking or contact us to confirm whether pets are allowed. Unauthorized pets may result in additional fees.

The primary guest must meet the minimum age requirement listed for the property and must be responsible for the reservation, payment, and all guests staying at the home. Age requirements may vary by property, so please review the listing details before booking.

Occupancy rules may vary by property and local regulations. In general, all overnight guests should be included in your reservation details, including children and infants, so we can make sure the home is a good fit for your group.

Yes, we offer travel insurance options for guests. Travel insurance can help protect your trip from certain unexpected situations. Coverage details, costs, and eligibility may vary, so please review the insurance information provided during booking or contact us with questions.

We encourage guests to review local weather, road conditions, lake safety information, and property-specific instructions before arrival. Bear Lake weather and road conditions can change quickly, especially during winter or busy summer weekends. If you have questions before your stay, feel free to reach out.

We do not currently offer a loyalty program, but we’re always grateful for returning guests and referrals. Follow us or check back for future promotions and special offers.

We do not currently offer gift cards. If this changes in the future, we’ll share the update on our website.

Aurora Getaways specializes in vacation stays in the Bear Lake area. Our homes and guest services are focused on helping visitors enjoy comfortable, memorable stays around Bear Lake.

If you need to cancel your reservation, please contact us as soon as possible. Refund eligibility depends on the timing of your cancellation:

• 100% refund until 24 hours after the booking is accepted.
• 50% refund until 30 days before check-in.
• 0% refund within 7 days before check-in.

Reservation changes may be possible depending on availability, property rules, and your booking terms. Please contact us with your requested changes, and we’ll help review your options.

Please contact us before arrival if you need to update the number of guests or add pets to your reservation. Guest count, pet approval, fees, and occupancy limits must be confirmed before your stay.

Accepted payment methods may vary depending on the booking platform or reservation system used. Most reservations can be paid using major credit or debit cards.

Pricing typically includes the nightly rate, cleaning fee, applicable taxes, and any additional fees shown at checkout. The full total will be displayed before you confirm your reservation.

Your rental agreement will be included in your guest portal and is required to be signed before arrival. The agreement includes important terms for your stay, including property rules, payment terms, occupancy requirements, and guest responsibilities.

Yes. The rental agreement must be signed before arrival. This helps make sure all guests understand the reservation terms, house rules, and expectations for the property.

House rules are available in your guest portal and may also be included in your arrival details. In general, our homes do not allow smoking, parties, unauthorized events, or unapproved guests or pets. Guests are expected to follow occupancy limits, parking rules, quiet hours, and all property-specific instructions.

Amenities vary by property, but may include fully equipped kitchens, Wi-Fi, linens, towels, parking, laundry, outdoor spaces, hot tubs, game rooms, and lake or mountain views. Please review the individual listing for exact amenities.

Most properties include parking, but the number of available spaces may vary. Please check your property details for parking instructions, driveway limits, and any trailer or boat parking restrictions.

Parties and unauthorized events are not allowed unless specifically approved in advance. Guests are expected to follow occupancy limits, quiet hours, parking rules, and all property rules.

Smoking is not allowed inside the properties. Outdoor smoking rules may vary by property, and guests are responsible for properly disposing of all smoking materials.

Please notify us right away if anything is damaged or stops working during your stay. Your reservation includes a damage waiver that covers up to $1,500 in accidental damage, subject to the terms of the waiver. Intentional damage, excessive cleaning, policy violations, or unreported damage may not be covered.

Check-in begins at 4:00 PM. You’ll receive access information before your stay once all required steps are complete, including payment, signed rental agreement, and any required guest portal items.

Early check-in may be available to purchase through your guest portal, but it is not always available. If you submit a request, we will review the property schedule and let you know whether early check-in can be approved.

Your lockbox, keypad, or access code will be provided before arrival in your check-in instructions or guest portal. Access details may only be released after required payments, forms, and agreements are complete.

Yes. If you’re having trouble with a lockbox, keypad, smart lock, or entry instructions, contact us right away. We’ll help troubleshoot access and get you into the home as quickly as possible.

Check-out is by 10:00 AM. Please follow the check-out instructions provided so our team can prepare the home for the next guest.

Late check-out may be available to purchase through your guest portal, but it is not always available. If you submit a request, we will review the property schedule and let you know whether late check-out can be approved.

Please review your arrival instructions and property address carefully. Some Bear Lake homes may be located in areas where GPS directions can be imperfect. If you’re still having trouble finding the home, contact us and we’ll help guide you.

Yes. Please contact us if something is not working as expected. We’ll help troubleshoot the issue and, when needed, coordinate maintenance support. Some amenities may have property-specific instructions, so check your guest portal or welcome information first.

For life-threatening emergencies, call 911 immediately. For urgent property issues, contact us using the information provided in your reservation details or guest portal.

After your stay, you may receive a message or email inviting you to leave a review. We truly appreciate guest feedback and use it to improve future stays.

If you believe you left something behind, contact us as soon as possible with a description of the item and where it may have been left. We’ll check with our team and let you know if it is found. Shipping costs may apply for returned items.

Aurora Getaways respects your privacy and is committed to protecting the personal information you share with us. We collect information that helps us manage reservations, communicate with guests, process payments, provide guest support, improve our services, and comply with legal or safety requirements.

This may include your name, contact information, reservation details, guest count, payment-related information, guest portal activity, messages, stay details, and information you choose to provide when contacting us.

We do not sell your personal information. We may share necessary information with trusted service providers, payment processors, booking platforms, property owners, maintenance teams, cleaning teams, insurance providers, or legal authorities when needed to complete your reservation, support your stay, protect our properties, or comply with applicable laws.

By using our website, booking a stay, or communicating with Aurora Getaways, you agree that we may collect and use your information for these purposes.

We may collect personal information needed to manage your reservation and provide guest services. This can include your name, phone number, email address, billing information, reservation dates, property details, guest count, pet information, guest communications, and information submitted through the guest portal.

We use this information to process bookings, send reservation updates, provide check-in instructions, verify required documents, respond to guest questions, coordinate property services, process payments, handle claims or damage reports, and improve the guest experience.

We only share information when it is needed to provide our services, complete your reservation, protect guests or properties, or comply with legal requirements.

By using the Aurora Getaways website, booking a stay, signing a rental agreement, accessing the guest portal, or staying at one of our properties, you agree to follow our terms, policies, house rules, and property-specific instructions.

Guests are responsible for providing accurate reservation information, paying all required amounts, signing the rental agreement before arrival, following occupancy limits, respecting check-in and check-out times, complying with house rules, and reporting any issues or damage promptly.

Unauthorized parties, smoking, unapproved pets, unapproved guests, illegal activity, excessive noise, misuse of amenities, or violation of property rules may result in fees, removal from the property, cancellation without refund, or additional claims.

All reservations are subject to availability, pricing, cancellation terms, guest verification requirements, and property-specific rules. Aurora Getaways may update website information, policies, pricing, fees, and property details as needed.

You may receive notifications related to your reservation, payment status, rental agreement, guest portal access, check-in instructions, property updates, check-out reminders, review requests, and post-stay follow-up. Important reservation messages may be sent by email, text, or through the booking platform used.

If you own a vacation rental or are interested in property management services, we’d love to hear from you. Please contact us through our website so we can learn more about your home and goals.